PRIVACY

Your information.

Our policy for quote requests and follow-up.

Updated: October 21, 2026.

Your request and its use

FenXtra uses your information to understand your project, respond to your quote request and follow up, including arranging a consultation. The form submits your name, email, language and project selections, together with any phone number, postal code and room or location labels you add. Selections may include openings, quantities, priorities, city, property, timing, style and service. Your agreement to be contacted and a request reference are recorded. No marketing subscription is created.

Your choices before submitting

Only the send button submits your request. Required fields and your agreement are necessary to use the form; phone and postal code are optional. Do not add sensitive information or personal documents. The draft stays in page memory without being saved by the site to browser storage. Reloading clears edits. The preparation download excludes contact details, postal code and room labels; you then control that copy on your device.

Where your request is processed

Netlify hosts the site and records a technical copy in Netlify Blobs to support reliable sending and recover a request if a problem occurs. Resend receives contact details and project content to send a notification to info@fenxtra-windows.com. A copy is therefore also held in FenXtra’s email system. Access must be limited to authorized people who need it to handle requests or administer these services. Acceptance by the sending service alone does not prove arrival in the inbox.

Processing outside Quebec

These providers and their subprocessors may process information outside Quebec and Canada, including in the United States. Those countries’ applicable laws may allow courts and authorities to access it. FenXtra remains responsible for information entrusted to its providers.

Our retention rule

The Netlify technical copy is kept for no more than 30 days after receipt to resolve sending problems, and for less time if it is no longer needed. An inactive request without a contract is kept in the email system for no more than 90 days after the client’s last exchange, or the initial request if the client never replies; it is deleted sooner if no longer useful. FenXtra’s outgoing follow-ups alone do not extend that period. Customer records with a contract are handled separately for work, warranties and applicable obligations. These rules require regular reviews: no automatic request purge is currently configured.

Provider copies and technical data

The periods above concern copies managed by FenXtra; providers’ logs and backups have their own retention and recovery periods. Resend states a 30-day retention period for emails and logs on its Free, Pro and Scale plans, and 7 days for backups. Deleting a Netlify copy does not delete the email from the mailbox. Hosting and abuse prevention may process technical connection information, including IP addresses. The form does not add your contact details or project to the page address or its measurement events.

Your rights, questions and complaints

You may request access to and correction of your information and, where provided by law, receive it in a structured, commonly used technological format. You may also withdraw consent for uses that depend on it, request deletion of information that is no longer needed, or make a complaint. Withdrawal may prevent project follow-up; some legal obligations may limit deletion. Contact Alexandre Béland, Privacy Officer, at info@fenxtra-windows.com. Describe your request and include its reference if available, without sending unsolicited identity documents. We verify identity proportionately and respond within applicable legal timelines.

Updates

Changes to this policy are published on this page with their date. We will notify you when a specific notice or new consent is required.

Email the Privacy Officer

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