PRIVACY

Your information.

Our policy for quote requests and follow-up.

Updated: October 31, 2026.

Your request and its use

FenXtra uses your information to understand your project, respond to your quote request and follow up, including arranging a consultation. The form requires your name, email, phone number and permission to contact you. Window, door, patio-door and insulated-glass-unit quantities, city, preferred contact time and other project information are optional. Public service, city or style selections may also accompany your request. Your agreement to be contacted and a request reference are recorded. No marketing subscription is created.

Your choices before submitting

Only the send button submits your request. Your name, email, phone number and agreement are required to use the form. Additional project information is optional. Do not add sensitive information or personal documents. The draft stays in page memory without being saved by the site to browser storage. Reloading clears edits. The preparation download excludes contact details, postal code and room labels; you then control that copy on your device.

Where your request is processed

Netlify hosts the site and records a technical copy in Netlify Blobs to support reliable sending and recover a request if a problem occurs. Resend receives contact details and project content to send a notification to info@fenxtra-windows.com. A copy is therefore also held in FenXtra’s email system. Access must be limited to authorized people who need it to handle requests or administer these services. Acceptance by the sending service alone does not prove arrival in the inbox.

Processing outside Quebec

These providers and their subprocessors may process information outside Quebec and Canada, including in the United States. Those countries’ applicable laws may allow courts and authorities to access it. FenXtra remains responsible for information entrusted to its providers.

Our retention rule

The Netlify technical copy is kept for no more than 30 days after receipt to resolve sending problems, and for less time if it is no longer needed. An inactive request without a contract is kept in the email system for no more than 90 days after the client’s last exchange, or the initial request if the client never replies; it is deleted sooner if no longer useful. FenXtra’s outgoing follow-ups alone do not extend that period. Customer records with a contract are handled separately for work, warranties and applicable obligations. These rules require regular reviews: no automatic request purge is currently configured.

Provider copies and technical data

The periods above concern copies managed by FenXtra; providers’ logs and backups have their own retention and recovery periods. Resend states a 30-day retention period for emails and logs on its Free, Pro and Scale plans, and 7 days for backups. Deleting a Netlify copy does not delete the email from the mailbox. Hosting and abuse prevention may process technical connection information, including IP addresses. The form does not add your contact details or project to the page address or its measurement events.

Optional advertising cookies and Meta

With your permission, FenXtra uses the Meta pixel (550584973543606) to measure visits, quote requests with confirmed receipt and advertising effectiveness. The pixel is not loaded before you accept. Rejecting does not prevent using the site or sending a request. This choice is separate from permission to contact you.

Advertising data and choices

When tracking is enabled with your permission, Meta may receive your IP address, browser or device information, cookie identifiers and browsing context, including the page and approved campaign identifiers. Meta may associate this data with a Meta account and process it outside Quebec and Canada. Our code does not add your name, email, phone or form contents to events. We do not configure advanced matching or automatic events in this integration. Vendor settings and actual behavior must be verified before activation.

Changing or withdrawing advertising permission

Your preference is saved in this browser for 180 days. Use Manage advertising cookies to change it. If a pixel is active, withdrawal stops future events and reloads the page, which may clear unsent entries. Information already sent or in flight cannot be recalled. Accessible first-party cookies are cleared on a best-effort basis; FenXtra cannot delete cookies on Meta domains. The 180-day period concerns your preference, not Meta data retention. Technical restrictions may disable tracking even after acceptance.

Your rights, questions and complaints

You may request access to and correction of your information and, where provided by law, receive it in a structured, commonly used technological format. You may also withdraw consent for uses that depend on it, request deletion of information that is no longer needed, or make a complaint. Withdrawal may prevent project follow-up; some legal obligations may limit deletion. Contact Alexandre Béland, Privacy Officer, at info@fenxtra-windows.com. Describe your request and include its reference if available, without sending unsolicited identity documents. We verify identity proportionately and respond within applicable legal timelines.

Updates

Changes to this policy are published on this page with their date. We will notify you when a specific notice or new consent is required.

Google Analytics and Ads: a separate optional choice

The shared Google Analytics (G-9L3SE83B2H) and Google Ads tag measures visits and advertising performance, including requests with confirmed receipt only after separate Google permission. Your Meta choice does not authorize Google. Rejecting does not block the site or your request.

Google data and measurement limits

If measurement is enabled with your permission, Google receives technical connection/browser data and cookie identifiers; these may be processed outside Quebec and Canada. Our code uses the canonical page address with only approved click identifiers and campaign parameters, a fixed title and no referrer in its explicit events. It adds no contact details, form contents or request reference. Google software may also send baseline technical events to the shared tag’s Analytics and Ads destinations; our control of explicit events does not guarantee that the vendor sends only two events. Unknown parameters, free-text campaign names and unknown fragments block measurement, so some visits are not measured. Click identifiers are pseudonymous, not anonymous. Google signals, advertising personalization and user-provided contact matching remain disabled. The technical ad_user_data and ad_personalization permissions remain denied. Data receipt and vendor settings must be checked before activation.

Withdrawing Google permission

Use Manage Google Analytics + Ads to reject or withdraw. Fresh permission is required for this broader purpose; previous Analytics-only permission is not reused. The choice is saved in this browser for 180 days, separately from Meta and contact permission. Withdrawal stops future events and reloads the page; unsent entries may be lost. Accessible first-party Google cookies are cleared on a best-effort basis; data already transmitted cannot be recalled. The preference period does not define Google data retention.

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